Refund & Return Policy
The ROVKIN Promise: We want you to love your custom gift. If there is an issue with quality, damage, or a mistake on our end, we will make it right—guaranteed.
1. Damaged or Defective Items
Zero-Hassle Guarantee: If your item arrives damaged, broken, or with a print error, you do NOT need to return it.
- Take a clear photo of the damaged item and the packaging.
- Email us at support@rovkin.com within 48 hours of delivery.
- We will send a free replacement immediately (or issue a refund if preferred).
2. Custom & Personalized Items
Because our products are custom-made specifically for you (with your names, photos, or AI designs), we generally cannot accept returns for:
- Change of mind / No longer needed.
- Mistakes made by the customer (e.g., wrong spelling, wrong phone model selected, low-quality photo uploaded).
Please Note: Once an order is sent to production (usually within 12 hours), it cannot be cancelled or modified. Please review your personalization carefully before checkout.
3. Return Process (Non-Custom Items)
For non-personalized items (e.g., standard jewelry without custom cards), we accept returns within 30 days of delivery.
- Item must be unused and in original packaging.
- Customer is responsible for return shipping costs (unless the item is defective).
To initiate a return:
- Email support@rovkin.com for a Return Authorization.
- We will provide you with the correct US return address (Tampa, FL).
- Do not send items back to the address on the package without contacting us first.
4. Refunds & Processing
- Approval: Once your return/photo claim is received and inspected, we will notify you of the approval.
- Timeline: Refunds will be processed to your original payment method within 5–10 business days (depending on your bank).
- Late Refunds: If you haven't received a refund yet, please contact your credit card company first, then contact us.
Contact Us
If you have any questions about your order, please reach out:
- 📧 Email: support@rovkin.com
- 📍 Returns Center:
9225 Bay Plaza Blvd, Suite 417-1145, Tampa, FL 33619 - Operating Entity: Xuanyuan Global Limited (Hong Kong)