Cancellation & Modification
Everything you need to know about making changes to your order
Need to make a change?
Because our products are AI-personalized and made-to-order, each order enters our design workflow quickly. We want to get your gift to you fast, which means our window for changes is short.
⏳ The 6-Hour Modification Window
✔ Within 6 Hours
You can freely make cancellations or modifications within 6 hours of placing your order.
- Change shipping address
- Update personalization details
- Cancel the order entirely
⛔ After 6 Hours
After this window, your order is likely locked for processing or already in production with our design team.
Result: We generally cannot accept cancellations. However, please contact us anyway—if the item hasn't printed yet, we will try our best to help!
Refund Processing Time
If your cancellation request is approved within the allowed window, your refund will be issued immediately to your original payment method.
| PayPal / Digital Wallet | 1 to 3 business days |
| Credit Card | 3 to 10 business days (depends on bank) |
Need to request a change? Act fast!
Contact Support Now